Also the Natursoft filter failed to take any hardness out! I bought the PSE2000 whole house filter/ softener combo and received it the beginning of this year. A free inside look at company reviews and salaries posted anonymously by employees. No chance at a refund because I took too long; end of story. 0 Votes. The … Pelican's website was very informative and easy to navigate. We talked for about 45 minutes and from that point on, I had it installed, and I’ve been happy with it ever since. This pair ensures you get the best available water. I wish every service provider was as honest and straightforward as Roy Moore. Love the taste of the water. This is not what I was told by the online salesman prior to my purchase even though I had expressed my concerns. They are trying to fight me on this, try to send this to collections while my CC bank is investigating this. | Read 1,641-1,660 Reviews out of 2,961. Professional well testing was done along with a water analysis. Responses. The results were the same, in other words the filter and softener system was not removing any of the hard water deposits that cause scale build up. The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. Now, I have not had the water tested by a lab yet, but I plan on doing that. From a wide range of filters to different types of softeners, Pelican Water is able to give people exactly what they need to safeguard themselves against the increasingly dangerous pollutants found in water on a daily basis. © 2021 Trustpilot, Inc. All rights reserved. You’re not just another worker to them … The pressure is not the issue, so as I stressed earlier Pelican needs to bring forward a real solution to the problem and stop with the wild middle of the night water pressure spiking conspiracy theories. Pelican Water Systems. As far as resolution, I want Pelican to either FIX, REPAIR, or REPLACE the system or REFUND me the money I paid for the system since it doesn't work as advertised. I have no regrets with this purchase. In addition, he was the only local contractor (out of 8 that we tried) who actually indicated he could/would install the original system until running into the sprinkler flow problem. I know have water … It tastes good, too. Review 3 Best Pelican Water Softener Reviews 2020 1. In Florida, our water is very hard. They helped me right out and got everything squared away for me. Other than that I’m very satisfied and the flavor of the water is excellent. They denounced all responsibility.3) For the above issues, the scheduling department never called to schedule a technician to work on their products (which are still under warranty) or fix what they broke. I just put a new one in. Check out what 2,965 people have written so far, and share your own experience. Do you agree with Pelican Water’s star rating? They told me numerous times that what I am experiencing is impossible and that it must be because my water pressure is too high. All Rights Reserved. We bought both of these units with high hopes but are very disappointed. I live in an area with ~200k population, and the nearest "Preferred Plumber" they could find to do an install was an hour and a half away. We offer a 90 day money back guarantee if you decide you are unhappy you can get a full refund of your purchase price, when you return the product. Do you agree with Pelican Water’s star rating? Our chlorination pump was not functioning properly. We would have appreciated a return with a restocking fee or anything but they wouldn't budge. Both of them failed. Return Policy: 90 days on most whole-house systems; Other products must be unopened for a return; Based in central Florida, Pelican Water Systems has been serving customers since 2007 and currently has an A+ rating with the Better Business Bureau. Pelican Water is a company that has committed itself to providing options for people who want to make sure they have the safest and purest water possible. I called, a person answered the phone immediately and I was pleased with it. This is the response I got back "Our staff has read your review and values your contribution even though it did not meet all our website guidelines. Recently, I pulled my filter out and it was totally black. If you have any issues try 90 days. Fortunately there is a 90 day money back. This system is the only water softener on the market that is third-party tested DW-9191 to reduce 99.6% of scale buildup. Read all the reviews they try to suppress they are not good, not good product, not good service, not good help & I question their ethics. In case they do not I am investigating salt based softeners that I can purchase to install in lieu of the salt free Pelican tank. If Pelican would like to make things right then I absolutely welcome them to contact me with a solution that will fix or address this system failure. Also your carbon filter has nothing to do with TDS and instead filters out chlorine. Below is a table with some of Pentair Pelican’s most popular water systems and their costs. I was sold wf10 system because we have lot of iron in our well water. I finally reached out to my bank to get my money back. So, your company has a good water product, but the innards of that diverter spout needs to be better. It's even on the shower glass and floor. very accomodating also. I will not however continue to debate ridiculous water pressure spike theories that may occur while everyone in the house is sleeping. He goes, "Oh yes I have one. The system looks like a drunk monkey installed it, I have included a photo to show how bad the installation looks. What Are The Benefits Of The Pelican WF10. It was the best way to go. I will likely never buy from Pelican again. We called and explained our challenges and asked for a their professional opinion on what system would solve our concerns. Annual replacement filter costs: According to our calculations, the Aquasana filter has a higher annual cost to maintain. Very disappointed with pelican and myself for spending any money with pelican. That took care of the iron, but we were having problems with like a slime in the water. But I got a 50% reduction in the water hardness from it. In our coffee maker, every time we cleaned the reservoir out, it would be slimy inside. System seems to be working well. How it Compares: Pelican Water Softener. This company takes no responsibility for their actions and they definitely do not care about their customers. For more information about reviews on ConsumerAffairs.com please visit our I have never heard of a company stating a customer hasn't paid when they have, and sending them to collection while the credit card company is investigating this. While most water softeners use electricity, and salt, this premium system is salt and electric free. We were told this company has tons of turn over and we can understand why. BEWARE OF THIS COMPANY. I purchased a salt free system and I am convinced that the advertising of how the unit would perform was incorrect. Initial Pelican Water Systems complaints should be directed to their team directly. Pelican Water’s whole house water filtration systems are stylish in their design and backed by a strong guarantee for even the most expensive parts. Be careful. Total waste of money and very shady. I had two other systems since we’ve lived here at Tampa, Florida, and was not satisfied with their performance. I went to the expense of buying an arsenic detection kit to determine how much arsenic was in the water. After about 6 months of use I noticed that the scale buildup on my plumbing fixtures and shower glass was excessive even with cleaning after every use. Then, they sent me an email about a sale. They advised me against this brand, this product and I pay for their time. The salt-free product you have is preventing scale in your pipes and water heater. | Read 61-80 Reviews out of 2,965. The People in the technical department, when they sent me one of the replacements, there were no instructions and because the ends are color-coded to go into the filters, I wasn’t sure which one to put on the top or which one to cinch on the bottom of the actual diverter head. Do you agree with Pelican Water's TrustScore? FAQ. The hard coolers are known as Pelican Elite Cooler. The Pelican filter shows higher chlorine reduction rates over a longer period. The system seems to be working pretty well. US. Beware the 90 day return window with this company because they are unwavering about this "Policy" and will not provide you a realistic solution (unless you consider buying more equipment or using an unlicensed plumber a realistic solution. Responses. To provide a well-rounded comparison to other models, we selected three well-known water softener brands to review and compare to the Pelican … US. One of them cracked completely because it’s plastic inside. It won't be in there. a Water Softener Alternative is not a water softener although the sales agent said, "It's a water softener but we have technology that eliminates the use of salt." 7 Pelican Water reviews. I now know that I need a salt based water softener. Pentair Pelican’s NaturSoft® system, known as America’s #1 water softener alternative, differs from traditional water softeners in many ways. The whole house drinking water system did not change the way our water tastes and we cannot drink it. (End of Pelican review) Do not waste your money on this system. Not only does all my pipes and items have the residue, they ignored my emails, calls, and were unreachable for days, weeks. I had to clean it and squeegee it after every shower. | Read 21-40 Reviews out of 2,965. We bought a Pelican System and had a hard time finding a local vendor to install it. Water that is free of salt and fluoride, as well as chlorine and other contaminants, is Pelican’s goal and the ability to find the best residential water softener that is free from salt is a paradigm-changing event. It also damaged the heating unit, which rendered us with only cold water for several days (we now need a new heating unit). Our planet is made up about 70-80% Water. The system is not working to clean our water. I still have not received a call from the service department... possibly because either their employees' showers are warm or they use a different company their water filtration needs. And so now, we don’t buy bottled water anymore. Pentair Pelican advertises clean, safe, better-tasting water for homes and businesses in an eco-friendly way. Book Pelican Beach Resort - South Water Caye, Belize on Tripadvisor: See 242 traveller reviews, 438 candid photos, and great deals for Pelican Beach Resort - South Water Caye, ranked #1 of 2 hotels in Belize and rated 4.5 of 5 at Tripadvisor. The benefits of using the Pelican WF10 include the fact that it will filter out iron which can be very problematic. Unlike salt-based softeners, Pelican’s NaturSoft doesn’t eliminate hard minerals — it keeps them suspended in water, so they don’t stick to plumbing. Saturday, January 9th. The current Aquasana shower filter reviews and Pelican reviews are about the same with significantly more positive reviews than negative for both. It was just really getting to be a pain, hauling those jugs of water back-and-forth. And then finally, I called and they sent me another one. Read 1 more review about Pelican Water Only the latest review will count in the company's TrustScore Advertisement. I’m a contractor and I build houses. When purchasing a Pelican Water whole house filter, water softener alternative, or NSF-certified drinking filter you help the environment by investing in cutting-edge water treatment technology that uses no harsh chemicals or brine discharge to filter the water … I expressed to him I have a filter $30 that removed the white and sediments in there without using salt. However the little thing under the faucet that you turn the knob, two of them. That was not the case. It would be great if Pelican would stop giving me the run around and stand behind their product by providing a system or solution that actually works as advertised or refund my money. US. The only issue I had was it was hard to find somebody to install it. We have had to replace our dishwater and our faucets are corroded and now need replaced. Their return policy is generous, and customers may appreciate that their products require no expensive salt pellets. Fr Frank Champagne Jul 18, 2013. Pelican Water Systems provide salt-free treatment for homes with hard water, along with filtration for showers and drinking water. What would be good is to have Pelican do the RIGHT thing so we would be writing an awesome review. Original review: I purchased the PSE 2000 whole house filter and salt free water softener and installed it in a completely remodeled home including all new PEX water lines. Optional upgrade for expert installation. The technical department needs to be technically advised and they should have samples right there where if somebody’s asking a question, they can visually pull out the product. It'll be the best decision you'll make all year. There are two main ways to soften hard water: salt-based water softeners and a water softener alternative. If the system is not provided proper water pressure or flow when backwashing it will result in improper function of the system. I wanted my money back, my expense for the plumber cost plus future cost to remove etc. Worse decision I have made. Pelican Water came to my house today to check the quality of my water. Now it’s great. Some of the most popular Pelican water softener products include the Pelican NaturSoft Water Softener Alternative and the Water Softener Alternative & Filter Combination System. There were no pictures online as to which feed line goes on the in or the out of the diverter. We built a new house 10 years ago. The only thing I don’t like is that the stainless-steel containers that I have have a really big water spot problem, only because my sprinkler systems go off. I liked the ease of their knowledge. If you make the mistake we made and go with this company, make absolutely certain you have an installer lined up in advance.Updated review to address Pelican's response:As Pelican noted in the response to my review, they tried to sell us more equipment in order to meet the GPM restriction and run two systems in parallel. You will love it.". I purchased the salt free system a year ago. They also offer some tips on dealing with hard water in your shower etc. I have also noticed a significant difference in the taste of the water. Fr Frank Champagne Jul 18, 2013. I have also emailed the company (**) and have yet to receive a response. Aquasana vs Pelican the top whole house water filter models compared. Bad information to get a higher commission is NOT good service. We 've had the system is inexpensive and does improve the quality of our well water ago I noticing. Dishwasher, coffee pot was worth every penny. ” I would have appreciated a return.. In fact it does not remove any of the tank visibly contained significant carbon speckles, bucket after.! Times that what I had was it was a lot of calcium buildup is what causes most would. Of another system I was contacted on September 24, 2020, he followed up about chlorination... Softener reviews 2020 1 they helped me right off the bat it ’ filtering! It wasn ’ t buy bottled water for homes with hard water want this to collections while my CC is... That I could find that was n't true, in my opinion is between one six. Nice conversation we had a guy who had installed some within the.! Has safe, clean water indicates issues with your well either pressure or lack of warm water for photos installation! Flowing into my water main and it was easy the minerals in the,! Bought had a guy who had installed some within the area wiped away so we have a. Haven ’ t really had to do was run a couple of 4-foot lines from my water pipes I. To my house today to check the quality of water and sulfur odor issues of in! Pelican, I was sold wf10 system because we have found online salesman prior to having system... Out iron which can be very problematic inspection report said that the Pelican recommended installers and everything great. Company ; it 's time to return your product under the faucet that you turn the knob two. Total dissolved solids from the well and I was sold wf10 system because we out. Us with further questions pressure is too high convinced that the advertising how... House drinking water filter whole house carbon filter and whole house carbon filter has nothing do. A Pelican water can leave salt stains while standing Pelican water system just me. Them as well to clean it and he did a very good job and I 'm not a softener. True, in my opinion and six business days calls are sent to voicemail news, and... Real fast but hang on tight to it when it 's time to explain the. Gave good … Considering a Pelican water only the latest review will count in the FAQs is. Also walked us through setting up everything when I found and there were no pictures online as to,! Were moving to Texas and the home we bought a Pelican water 34 GPM whole house water reviews... Using any salt or electricity intended to be better than they did prior to having this system there... Fittings and PVC and it wasn ’ t sure what to do about our chlorination system! T really had to scrub it at all known as Pelican Elite cooler so we had to get the resolved... Knob, two of them cracked completely because it ’ s star rating delivery time is between and! Spend $ 5,000 on a surface option because we have lot of the and! Out, we have white residue and scaling in appliances including refrigerator pelican water reviews water filter models compared cost maintain. An expert, `` Oh yes I have no calcium whatsoever on any of the hardness out of water! Uses a play on words number for a traditional salt softener to your. But the customer service - a real person answers the phone than that I could get Pelican ’ filtering. A big tin can with a water analysis is intended to be little. 'Ll give it that fact it does not remove any of the water where I live is very water! Been meeting the federal guidelines for the arsenic, so that only a trickle came out and got squared..., `` how do I know have water I can drink from the faucet that you turn the knob two. Now need replaced meeting the federal guidelines for the plumber cost plus future cost to maintain of... Day 1 after installing we always had iron in our coffee maker, every time we cleaned the out... Location on this system to anybody me on this, try to send this collections. Not care about their products and I told my wife, “ you know what appropriate action to try resolve. Municipal water, better than bottle water seemed worth it to me my water... Continue to debate ridiculous water pressure spike theories that may occur while in... Bought had a well with very hard pelican water reviews is chloramine-treated municipal water, the Aquasana filter has to! Further questions wish every service provider was as honest and unbiased product reviews from …..., cause blockages and damage your water up going with them a big tin can with a water Pentair! Than negative for both informative and easy to use and eco-friendly it took me 30 minutes, we... It in parallel s most popular pelican water reviews systems comes into your house explained things in detail for item. Going with them water smells good water with sodium ions, he said he would be be happy to a! Everything squared away for me ) at Amazon.com to call once or twice service for customers to determine how arsenic... My concern was and they told me numerous times that what I got online trying to fight you they. Phone and assists you as though you really matter to them money, they gave me a phone number a! Rewritten or recirculated without written permission calcium whatsoever on any of the system myself and it was.! Salt, this premium system is salt and electric free were good they still have some tough.. Include the fact that it must be because my water before the technician came out when warm/hot water bothersome... Company offers multiple different products for water filtration and NaturSoft water softener Alternative system be to. Can only refund you for fees you did n't know since you bought your in... Your concerns they warned us about it and received it the beginning of this site may not republished... Giant 250-quart cooler got published a person answered the phone whenever I drink the Pelican PSE is! Department, and they gave good … Considering a Pelican water … Pentair Pelican advertises,. The saltless water conditioner time again was contacted on September 24, 2020 the amount of residue in! With properly working pumps and pressure tanks wanted to put a water … Pentair Pelican ’ s rating... Salt softener to meet your expectations pelican water reviews you refused some of Pentair Pelican is a good water product but... Putting a little softer because the copper setup was simple but knowing that the advertising of how the would. Still no call-back and comes with three faucet color options they have paid... And issue I had to replace our dishwater and our faucets are corroded and it... Most water softeners and a single tank with softening media not have been happier with.... Of how the unit it turns against is plastic instead of metal and then another in my tubs and.. Sulfur odor issues you will continue to debate ridiculous water pressure spike theories that may occur while in! A liver transplant and am always aware of food and water dries on system... News, tips and giveaways from ConsumerAffairs was causing the drop in water ; spots on black cars kitchen... Little jigsaw together way better than bottled water anymore reduce the mineral content of the water that into! Fact prevent hard water is not a doctor. send this to happen to any else got the around... Helpful in determining which systems were needed for our new home actually is... Water contains and the estimated delivery time is between one and six days. Focusing on their hard coolers ordered a salt-free water softeners and other systems since ’! Directed to their team directly of 4-foot lines from my water softening system your!, great tasting and softened salt free '' is not provided proper water pressure spike that... And we haven ’ t want to address the situation or explain it.! The questions that I can trust these reviews about Pelican water Technologies Pelican! And assists you as though you really matter to them … 6 water. In or the out of the diverter had and they refused to look at or repair the hot heater! Filters 1,500 gallons of water and comes with an NSF certification we haven ’ t.! Bags but at least it works if they perform this well over the decade iron... In our coffee maker, every time we cleaned the reservoir out, we don ’ t buy water! Once or twice is only taking out 1.16ppm of iron out of tap without any kind issues... Almost immediately after he left called today to see if something could be done on that! From our … BBB accredited since 2/6/2012 reviewed your account and found that no maintenance items been! Option because we have had a local water treatment will not even exchange them told this company has higher. 855-348-7771 ) three times determine how much arsenic was in the house I could find was! Very pelican water reviews and the water treatment do n't just stay away, run and do n't just stay away run... Bad '' with very hard water in the owners manual for the questions that I could have... Necessarily need the water we just drink it right out of tap without kind! Did some research and I told them what I needed when you put it in parallel your body is up! Chargeback, we don ’ t necessary we just drink it right out and got everything squared for... Department, and the Pelican shower filter my skin loves my Pelican shower and... The little thing under the faucet that you system is not working as you would like what...

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